DIE WELT newspaper names Beurer Service Champion 2019

DIE WELT newspaper, the Goethe University Frankfurt and the company ServiceValue GmbH have named the Ulm-based health specialist Beurer as the "Service Champion 2019" in the area of electric devices for the health sector. The industry leaders were determined by means of a customer survey in Germany's largest service ranking. Beurer received a Service Experience Score (SES) of 69.2 percent; direct industry competitors were compared in the process.

DIE WELT and ServiceValue GmbH – having been involved with the topic of service quality of German companies from the perspective of customers for many years – determine the internal winners. For the 2019 results, 3,530 companies from 353 industries and a total of 1.7 million customer ratings were taken account in the evaluation. During the evaluation, the "Service Experience Score" (SES) – which rates the customer service experienced – is decisive. It is a percentage value similar to as is used in political polling. In this process, consumers are asked two questions which relate to a purchase from a brand and the associated customer service.

"We're delighted that our customers have selected us as number one – this assessment is wonderful feedback on our daily work and validates our customer and service-oriented mindset," explains Günther Wels, Head of Service Centre at Beurer GmbH.

About ServiceValue
ServiceValue GmbH is an analysis and consulting firm from Cologne; it specialises in relationship management between companies and claimants. Using scientifically based methods, ServiceValue measures and explains the connection between the customer, employee or partner and company, and determines the economic effects on the company.